Terms & Conditions | The Coaches' Voice Academy

Terms & Conditions


Effective Date: 20th August 2020

Thank you for subscribing to Coaches Voice Academy which can be accessed via our website: academy.coachesvoice.com ("Website") and will also be accessible through our Coaches Voice Academy social channels.

If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at support@coachesvoice.com

The Coaches Voice Ltd (“Coaches Voice,” “we” and “us”) is a company, registered in Jersey. Our registered office is at 2nd Floor, The Le Gallais Building, 54 Bath Street, St Helier, Jersey, JE1 1FW, Channel Islands

Coaches Voice Academy is an online community aimed at providing premium educational coaching content from some of the leading coaches from around the World (the “Services”).

Access to the Services will be permitted via a subscription (as defined below) at a cost which shall depend upon your choice of subscription. 

These Terms of Service (the “Terms”) are a binding contract between you and us.

You must agree to and accept all of the Terms, or you do not have the right to use the Services.

Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services.

These Terms include the provisions in this document, as well as those in the Privacy Policy. 

In order to access the Services, you will be required to have a subscription (“Subscription”).

You can become a subscriber by signing up on the CV Academy homepage.

When you sign up for a Subscription, you will be charged a subscription fee, based on the type of Subscription you select and the length of your Subscription (the “Subscription Term”). The subscription fee for the Services (“Subscription Fee”) will be charged to you in advance as further described below.

Based on the type of your Subscription the fees will be taken either by way of single card payment online or by direct debit from your elected account.

We will use a third-party payment process (the “Payment Processor”) to bill you for your Subscription Fee. The processing of payment will be subject to the terms and conditions and privacy policies of the Payment Processors in addition to these Terms of Service. We are not responsible for any error by the Payment Processor. By signing up for a Subscription, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for such Subscription in accordance with the applicable payment terms, and you authorise us, through the Payment Processor, to charge your chosen payment provider (for example, a credit or debit card you provide) (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Your Subscription will be automatically renewed at the end of each Subscription Term and your Payment Method (defined below) will be charged for the next Subscription Term. If you wish to cancel the auto-renewal of your Subscription for the following Subscription Term, you must cancel your plan by cancelling your membership in the billing section contained within your dashboard.

If you do not wish to pay the new Subscription Fee, you can cancel your Subscription for the following Subscription Term, prior to the expiration of your then-current Subscription.

You acknowledge that the Services will be available immediately following acceptance of your order (which, by placing your order, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations.

You may cancel your Subscription at any time in the billing section contained within your dashboard however, subject to such consumer cancellation rights, there are no refunds for cancellation.

If you cancel before the end of your Subscription Term you will have access to your account for the remainder of the Subscription Term. 

In the event that Coaches Voice suspends or terminates your account for your breach of these Terms of Services, you acknowledge and agree that you will receive no refund or exchange for any unused time on a Subscription, any Subscription Fees for any portion of the Services, or for anything else.

If any service you purchase, via a Subscription, is defective (in other words, it does not comply with the requirements of these Terms), you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a service is defective, you should inform us as soon as possible, by contacting us at support@coachesvoice.com giving your name, address and order reference.

Nothing in this section affects your legal rights.


We are constantly trying to improve our Services, so these Terms of Service may need to change along with the Services over time.

We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services.

We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Website, by sending you an email, and/or by some other means.

If you do not agree with the new Terms, you are free to reject them; this means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

We will try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. However, we will not, unless you agree, make any changes in respect of any Services you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons) and/or increase the charges you are obliged to pay.

We will always give you as much notice as we reasonably can of such significant changes, including notice of when the changes go into effect, on the understanding that you have the option of accepting them or cancelling your Subscription (as defined below) without penalty, in which case, you should notify us that you wish to cancel your Subscription though your dashboard. If you do not cancel your Subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality. Similarly, we reserve the right to remove any Content (as defined below) from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

Coaches Voice takes the privacy of its users very seriously. For the current Privacy Policy, please click here.

You promise to provide us with accurate, complete, and updated registration information about yourself.

You may not transfer your account to anyone else without our prior written permission.

In order to sign up for an account, you must be of legal age to form a binding contract (or if not, you have received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). 

If you are agreeing to these Terms on behalf of an organisation or entity, you represent and warrant that you are authorised to agree to these Terms on that organisation or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organisation or entity).

You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you are not authorised to use the Services.

We cannot and will not be responsible for your using the Services in a way that breaks the law.

You must not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.

A violation of any of the foregoing is grounds for our termination of your right to use or access the Services.


The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. 

You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Coaches Voices) rights.

You acknowledge that Coaches Voices own the Services. You must not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, post on other websites any copies of or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Content; just because this functionality exists, does not mean that the above restrictions do not apply.


Any information or content posted through the Services is the sole responsibility of the person from whom such content originated, and you access all such information and content at your own risk, we aren’t liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services.

We cannot guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. If the Services provide professional information (for example, financial, legal or medical), such information is for informational purposes only and should not be construed as professional advice. No action should be taken based upon any information contained in the Service. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Coaches Voice. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Coaches Voice is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilise.

Coaches Voice has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services.

Coaches Voice will not and cannot monitor, verify, censor or edit the content of any third party site or service.

By using the Services, you acknowledge that we are not responsible for your use of any third party website or service.

Your interactions with organisations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Coaches Voice shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.


You are free to do so at any time. You can do this by contacting us at support@coachesvoice.com; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.


You agree that any dispute between you and us regarding these Terms will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.


Except as expressly set out herein we make or give no representation or warranty as to the accuracy, copyright compliance, completeness, currency, correctness, decency, legality, reliability, integrity, quality or originality of any Content. to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Services or relying on any of its content. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. We cannot and do not guarantee that any content of the Services will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of Content.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Coaches Voice agree that these Terms and any document expressly referred to in them are the complete and exclusive statement of the mutual understanding between you and Coaches Voice, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms.